Plans and implements product development programs, both short and long range, targeted toward existing and new markets. Responsible for the successful management of ICE’s customer needs in order to meet the objectives of the overall business plans and strategies.
Maintains a high standard in customer service area. Ensures that goods and/or services consistently meet customer needs.
Sustains and renews existing customer contracts.
Identifies and develops new business that integrates with ICE’s production flow and processes.
Coordinates with the Operations function in analysis of production processes toward continuousimprovement.
Achieves satisfactory profit/loss ratio in relation to preset standards and industry and economic trends.
Monitors competitor products, sales and marketing activities.
Acts as liaison between customers and ICE management and staff to consistently meet customer needs.
Provides supporting backup to the marketing needs of ICE, including: development & maintenance of website and marketing materials, press releases, branding, public relations, advertising, attends tradeshows, networks with local community.
Performs outside sales efforts and coordinates with inside sales activities.
Performs budgeting and forecasting as necessary to support ICE.
Acts as technical sales resource for day to day inquiries from new and existing customers.
Refines the quoting system and performs the quoting function for ICE.
Achieve high customer ratings consistently.
Effectively manages job stress and interacts effectively with others in the workplace
Knowledge, Skill and Ability to:
Perform well in customer focused environment
Exercise strong leadership and relationship-building skills
Possess thorough understanding of the industry’s technical concepts and manufacturing methods
Exhibit strong organizational skills (Covey or similar)
Interface with management, engineering and other staff to facilitate ICE’s production, growth and profitability
Provide strong negotiating skills and capacity to be firm and flexible as customer conditions require
Possess excellent communication and listening skills; in person and via telephone
Function independently as well as part of a team
Perform proficiently in Word, Excel, PowerPoint, e-mail
Communicate effectively in English, both orally and in writing
Meet management goals
Successfully achieve high customer ratings
Travel approximately 25% of work time
Prefer minimum of three years experience in the composites industry with a focus on customer service, sales and marketing. Bachelor’s degree in engineering preferred.
Any combination of the experience, education, training and requirements listed above which provides an equivalent background to perform the work of this position may be considered by management.
Or contact Lori at 509-493-4484 for Job Application Packet
Performs various fabrication steps at assigned work stations of composite parts and assemblies. For improved safety and process control, ICE only uses pre-impregnated materials (carbon fiber, kevlar and fiberglass). Uses machinery, hand and power tools, and requires attention to detail and pride in your work.
Primary Responsibilities Include:
Cutting of raw material
Lamination of patterns through precise alignment and ironing together
Rolling tubing in a table roll process
Cello wrapping of tubing that has been rolled in the table roll process.
Loading and unloading of curing ovens and presses.
Removal of tubing from tooling.
Cleaning and preparation of tooling.
Finishing of parts including cutting, bonding, machining, cleaning and inspection.
Packaging and shipping of finished products.
Maintains a clean work area including minimal daily clean up
Or contact Lori at 509-493-4484 for Job Application Packet
ERP System Support Specialist
Assists the ERP Analyst/DBA with an emphasis in ERP support
Contributes, as part of a team that implements, inventory processes, performs cycle counts, automates identification of inventory items, sets up inventory costs and improves inventory reporting with a goal of achieving accurate continuous inventory.
Provide initial user response to include basic system troubleshooting and user guidance as needed for internal (ICE) customers in a timely, calm, and professional manner. Document incidents and communicate unresolved issues to the ERP Analyst/DBA for resolution or escalation.
Provide solutions for ERP and IT related issues when requested by the ERP Analyst/DBA.
Provide hardware preventative maintenance to client computers, scanners, and printers in accordance with pm schedule.
Provide backup and support of systems hardware/software installations, maintenance and updates as needed. In an emergency, effect resolutions/solutions with documentation provided to the ERP Analyst/DBA immediately following.
With the guidance of the ERP Analyst/DBA, write reports for the various departments at ICE using Crystal Reports, referencing the data dictionary as needed. Work with users to confirm the accuracy of reports written.
Generate SQL scripts for automated IQ Alerts when needed.
In collaboration with the ERP Analyst/DBA write and maintain current user friendly communications and SOPs for ICE ERP users, using the document control database to manage versions.
Create training curriculum and user friendly training materials for internal customers as required, including certification exams to be administered from within IQMS. Review training outlines and final drafts with ERP Analyst/DBA prior to implementation. Coordinate with ICE HR department on user certifications as needed.
Is punctual, responsible, available and flexible with hours.
Knowledge of, Skill and/or Ability to:
Demonstrated knowledge of inventory practices in a manufacturing environment
Demonstrated hardware/software maintenance and troubleshooting experience
Understands the fundamentals of a relational database, Structured Query Language
(SQL), and when to use and how to leverage various database object types
Functional knowledge of Microsoft Windows and MS Office
IQMS or similar ERP knowledge/experience and/or Unix skills preferred
Experience with Oracle or DB2 a plus
Strong organizational skills
High analytical and troubleshooting skills
Excels in a fast paced, agile environment
Strong oral and written communication skills with high attention to detail
Ability to meet deadlines
Functions independently as well as part of a team
Communicates effectively in English, including listening, orally and in writing
Continue education and attend required training
Education / Experience:
High School Diploma
Experience with Crystal Reports preferred
Experience with computer hardware/software/networking